Return Policy

Free Returns & Exchanges:

totoo.co.uk offers hassle-free returns and exchanges on all orders within 15 days of purchase. This applies to items bought on our website or at any authorized distributor store.

What can be returned?

  • Items that are faulty or incorrectly shipped can be returned for a full refund.
  • Other returns or exchanges require a written explanation of the reason within 24 hours of receiving the product.

What cannot be returned?

  • Custom-made items
  • Oversized items
  • Hazardous materials
  • Used items (including items with stains, odors, marks, damages, or water stains)

Shipping Charges:

Shipping costs vary depending on your location and the weight of your order. The final shipping charges will be calculated and displayed on the order review page before checkout. You will be notified of any discrepancies between the estimated charges and the final cost before your order is shipped.

Please Note:

  • Sale items may have different return policies.

We recommend reviewing this policy thoroughly before making a purchase on totoo.co.uk.